Front Desk Agents are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

• Clean and prepare guest rooms to the highest standards, ensuring impeccable cleanliness and attention to detail.
• Make beds, change linens, and ensure the overall presentation of the room is inviting.
• Replenish amenities, towels, and other supplies as needed.
• Dust and polish furniture, fixtures, and surfaces.
• Vacuum and clean carpets and floors.
• Report any maintenance issues or damages to the appropriate department.
• Follow established health and safety protocols.
• Maintain a positive and professional demeanor when interacting with guests.

Maintenance personnel is responsible for maintaining the facility building and equipment. Preventative maintenance planned maintenance and unplanned maintenance throughout the hotel, including plumbing, electrical, pool, grounds, and landscaping. Greeting our guests and providing outstanding service during their stay.